Expected basic support, got friendly reassurance with one slow bit
Having used other remote workflow tools before, I came into this expecting mostly the standard email-only support and automated help articles. But the telephonic support here was a nice surprise — sometimes I got to talk directly to someone who seemed to understand my questions, which was reassuring. The communication felt a bit more personalized compared to what I had been used to, though on one occasion I did end up with a bit of back-and-forth waiting for a detailed answer. It wasn’t a huge issue, just a slight slowdown in what was otherwise a helpful process. I actually found myself circling back to that one point because I’d hoped for a quicker turnaround. Still, having actual calls versus just chat or email made a positive difference. Overall, support met and at points exceeded my expectations, though not perfectly smooth every time — but for me, that’s decent enough.