Expected basic support but got varied experiences
Before signing up, I expected the support and communication to be consistent throughout. Initially, during onboarding, the telephonic support was clear and timely. The training sessions matched the information that was provided upfront about their scope and content. However, after the initial set-up, the responsiveness slightly declined; sometimes calls to the support desk went unanswered or took longer to receive a response, which was unexpected. Invoicing and payment communication was handled in an orderly manner, matching my expectations. The database features were explained adequately during training, but follow-up questions sometimes felt neglected without quick answers. Updates to the software happened automatically as promised, with prior notifications, which was a positive aspect. Overall, the communication met my expectations early on, but the ongoing support had its fluctuations. While the sign-up and onboarding workflow were straightforward as suggested before purchase, the ongoing telephonic assistance was not as consistent. Despite this, the training did provide sufficient knowledge to use the dialer and calling tools effectively. I appreciate that invoices were clear and timely, but the patchy support after onboarding did affect my experience somewhat.