Expected basic help, got mixed support
I reached out to their telephonic support a few times during my use of the calling tools and dialer. Although I expected a fairly standard level of assistance, the experience was a bit of a mixed bag. Some of the issues I faced were resolved quickly, and the representatives seemed knowledgeable in those moments. However, there were occasions when I had to explain the problem more than once or wait longer than I anticipated before receiving a clear answer. Overall, the communication was warm enough to be comfortable but didn't quite meet the seamless support I had hoped for. I'm aware that remote assistance can be challenging, and I appreciate their efforts. Nevertheless, I do think that if I encounter similar issues again, I might have a bit of patience ready because the speed and clarity of the help aren't guaranteed. It’s not that the support was bad, but it didn’t fully align with what I expected beforehand. Therefore, next time I will try to troubleshoot myself a bit more before reaching out, knowing that the help may or may not come swiftly.