Expected average support, got more with minor reservations
At first, I didn't expect much from the telephonic support beyond basic assistance, as I thought the software would be mostly self-explanatory. But I was pleasantly surprised by how helpful and approachable the support staff were during my initial use of the calling tools and database feature. They guided me through the onboarding flow carefully and clarified doubts about automatic updates that were initially unclear. While the sign-up and invoicing processes functioned smoothly, I did feel the support sometimes took longer on more complex queries than I would have liked, which was a minor drawback. Still, the responsiveness and professionalism I experienced exceeded my expectations overall. I would not hesitate to reach out to the team again if I encounter difficulties because they made an otherwise technical setup feel manageable. Although I hope future improvements could reduce waiting times, the balance between what I anticipated and what I actually received was very positive and reassuring, making me more comfortable continuing to use this remote workflow software.