Expected average support, got more nuanced service
I initially expected basic telephonic support based on previous experiences with similar software providers, assuming responses would be slow and somewhat generic. However, WFHI’s support surprised me positively; while they are generally polite and understanding, occasionally the assistance was delayed or required several calls to clarify an issue fully. Their approach wasn’t perfect but felt more personalized and engaged than others I have dealt with. The communication sometimes involved waiting which was a minor inconvenience, but when it came through, the explanations were clear and helpful. This improved my experience compared to what I had anticipated. The training and onboarding also contributed to reducing the need for repeated support calls, making the software more accessible. Overall, the blend of expected gaps with actual attentive service leaves me willing to continue using the product and recommend it to others who value decent ongoing assistance despite some flaws.