Expected an easy find, got confusing sign-up details instead
I came into this expecting to quickly identify which software package would suit my needs, with clear and straightforward descriptions guiding the decision. However, what I encountered was a muddled presentation that obscured the differences between plans and the training options included. Accessing the sign-up and payment process was no better—the labels and steps appeared formal but lacked the clarity I needed, causing delay and repeated attempts. The lack of a readily navigable catalog or comparison tool meant I had to spend extra time calling in for help, which itself proved inconsistent. This mismatch between my expectations of an easy, efficient process and the tangled reality resulted in disappointment and frustration. I had hoped for a smoother experience from the start but found little to support that impression during my pre-purchase efforts.