1 out of 51 of 5Verified customerTraining and onboarding
Expected a user-friendly start but got confused
I was really hoping the training and onboarding would be straightforward, but it wasn't the case for me. First, I tried finding the beginner modules and was lost because the navigation options weren’t clear. It took me a long time to even know where the call tool setup was supposed to happen. Then, the database training seemed scattered, so I couldn’t understand how to use it efficiently. I also tried calling support, hoping for some guidance, but I ended up waiting quite a bit, which made me frustrated. The entire process felt longer and more complicated than I anticipated; I expected a smoother introduction, especially since the sign-up and payment parts were pretty easy. Overall, I struggled a lot more than I expected to get started.