Expected a training upgrade but got something different
When I first started the onboarding process with WFHI, I was hoping for something as clear and practical as other platforms I’ve tried. I remember sitting through the first hour of training and feeling like the pace was quite different from what I expected—there was a moment when the trainer jumped into calling tool features that I wasn’t prepared for, and it left me confused. After that, the rest of the onboarding felt a bit vague; I couldn’t quite grasp how the database integration would work with my workflow. In prior systems, the steps had been more incremental, and I could apply what I learned immediately. The signing-up and invoicing parts went fine, but the training didn’t quite build on my previous knowledge as I had hoped. I appreciate that telephonic support was helpful later on; it addressed some of my questions but did not replace clear onboarding. Overall, I’m giving a low rating because the training felt misaligned with my expectations from the start.