Expected a thorough walkthrough but got a rushed overview
I came to WFHI expecting a comprehensive onboarding experience, similar to what I’d seen in other platforms that really dug deep into each feature step-by-step. Instead, the training felt a bit surface-level and rushed. The initial setup was covered, but the details about the calling tools and database felt skimmed through, so I had to figure out much of that on my own. The automatic updates were a positive surprise since they worked quietly in the background, which was helpful. Although telephonic support was available, the assistance didn’t fill the gaps I had from the onboarding. The invoicing and sign-up were straightforward, which was a small relief in an otherwise underwhelming training experience. Compared to previous platforms, I expected more structured guidance and hands-on training which would have matched my usual working style. Here, it felt like I had to put in more effort to get everything running properly. I’m not saying it’s unusable, but it surely wasn’t what I anticipated for such a product with a focus on remote workflows.