Expected a struggle but found useful support quickly
When I first started, I expected it would be a long haul to find answers to my questions about the software and services. What surprised me was how straightforward it was to get in touch with telephonic support exactly when I needed it. I had an issue with the dialer tool one afternoon, and within a couple of minutes on a call, they guided me through the fix. While I can’t say every interaction was as fast or completely resolved, that one moment stood out as very helpful compared to what I had imagined. On the other hand, the training materials and database documentation didn’t always give me clear insight, sometimes leaving me unsure whether I fully understood the right steps. Yet overall, the responsiveness of your team seemed better than I feared. It made navigating the onboarding and access process much more manageable than I expected at the start of this journey.