Expected a smoother support sequence, got a mixed order
I expected the support process to follow a clear, logical sequence from the first call to final resolution, but the actual steps felt somewhat disorganized. While the support staff were knowledgeable and polite, the order in which they requested information and provided assistance was inconsistent. Sometimes I was asked for details before being explained the overall workflow, which caused some confusion. The telephonic support was still helpful overall, but it could benefit from a more structured approach to avoid repeating questions or missing key clarifications early on. Given the level of training available, I anticipated a more guided support experience aligned with the onboarding materials. Despite these issues, I managed to resolve my queries satisfactorily, albeit with slightly more time and effort than I had originally expected. This experience sets a fair baseline but leaves room for improvement in streamlining customer support communication steps.