Expected a smoother support process, ended up quite frustrating
When I began using WFHI, I anticipated the support and communication to follow a sensible and logical order, as was outlined during the sales process. On one hand, there was some initial welcome and training that felt structured and clear, which I found helpful. However, shortly after, I encountered several issues with the telephonic support and the steps they wanted me to follow seemed disjointed and repetitious. I expected more progressive escalation and tailored help, but instead, I was often sent back to basic troubleshooting or generic information without much depth. The automatic updates to the software, while necessary, did not come with clear advisories which caused some confusion. Despite repeated attempts to get guidance on the database management and dialer tools, the order of instructions felt counterintuitive to me. Ultimately, the experience did not line up well with my expectations from the outset, and the lack of a streamlined support process contributed to considerable frustration in my ongoing use of the platform.