Expected a smoother start but training had its moments
I went in expecting a pretty straightforward onboarding experience with WFHI, thinking the training would be quick and direct. While some parts were smooth, like the initial sign-up and basic software introduction, I found there was quite a bit of repetition especially when trying to master the calling tools and dialer setup. Sometimes I felt I was waiting longer than necessary for support to clarify things or update the database details. The training sessions didn't always keep the pace I was hoping for, and a few areas seemed to be reviewed multiple times, maybe to accommodate different user levels. On the positive side, the team was always polite and tried their best to keep things clear. It wasn't a bad experience overall, but for the time and effort involved, I expected a little more streamlined process. I guess some of the waiting and repetition helped reinforce my learning, even if it felt a bit slow at first.