Expected a smoother start but got mixed experiences
When I first signed up, I expected the onboarding process to guide me seamlessly through set up, especially with the sales and pre-purchase materials they provide. The sign-up and invoicing process was generally straightforward, and invoice receipts were issued promptly, which I appreciated. However, I encountered some difficulties with the initial database configuration and the dialer's performance during the first week, which slowed down my workflow. The telephonic support was polite but didn’t always resolve issues immediately, so I often ended up troubleshooting on my own. While I wouldn’t say I’d definitely need their help again next time, I do think I might call them if more technical hiccups arise. Overall, the blend of efficient invoicing but not-so-smooth technical assistance leaves me unsure, hence I rate it an average experience rather than green or red on their scale.