Expected a smoother sequence but got some surprises
When I first started using the WFHI software with their support team guiding me, I expected the onboarding steps to be lined up in a very logical, incremental fashion. Usually, I imagine setting up the basic account first, then gradually moving to the dialer setup and finally database integration, but here the order was different. They introduced me almost simultaneously to the calling tools and the database features before fully completing initial account configurations, which caught me off guard. On the positive side, the telephonic support was helpful enough to keep me on track, explaining things as I went along even if the sequence felt a bit jumbled. The updates rolled out automatically and didn't interfere with my workflow, which was a relief. I think a more straightforward stepwise introduction could help users like me avoid a small learning curve early on. Overall, the process worked well enough, and I appreciated the clarity in invoicing and payment, but I just wish the order of operations was a little more predictable to ease orientation for new users.