expected a smoother sales process, but some things worked while others lagged
I honestly went into the whole thing thinking that the sales and pre-purchase experience would be seamless given the promises and all the information online. Unfortunately, reality was a bit mixed. On one hand, the sign-up process was simple enough, and I didn't face any major troubles with the initial paperwork or invoicing. The software demo was informative and I could see how the tools might fit into what I wanted to achieve with remote workflows. However, things started to feel a bit frustrating when I ran into some issues during the onboarding calls. The delays in response and having to repeat certain instructions more than once made me question how efficient the support really was. Communication wasn't always very clear, which is something I had expected to be better given the importance of remote tools. Despite these drawbacks, the actual software performance and training material were solid and helpful once I got past the initial glitches. So, while I would have liked for the process to be more streamlined and for support to be quicker and less repetitive, the core product and training did meet my needs. It's a fair balance between what I expected and what actually happened, leaving me somewhat satisfied but hoping for improvements in the front-end experience.