Expected a smoother routine, experienced some ups and downs
After finishing the initial training, I was ready to use the software daily, expecting it to work seamlessly, but that was not entirely the case. Some days, the dialer functioned well and I could rely on the database feature to keep contacts organized. However, other days brought unexpected glitches that interrupted my workflow, such as delay in automatic updates or minor interface bugs. I had hoped that the onboarding training would prepare me better for these everyday nuances. The telephonic support was helpful actually, and I appreciated the guidance when I reached out, even though sometimes response times took longer than I expected. Overall, I think the software meets most of my needs but sometimes requires patience and workarounds. It was a balanced experience because I expected near-perfect performance but got practical software with some limitations.