Expected a smoother process yet faced repeated waits

Expected a smoother process yet faced repeated waits

I had anticipated a more streamlined sales and pre-purchase experience, expecting minimal delays or repeated steps. Unfortunately, the reality involved quite a bit of waiting during sign-up and invoicing, as several pages seemed to require the same information multiple times. On the upside, the telephonic support was responsive enough to clarify these repetitions when I called, which helped somewhat. Yet, it still disrupted the initial onboarding flow I was hoping to breeze through. The software updates didn’t appear to address this part, so overall it felt like I spent too much time retracing my steps rather than moving forward efficiently.