Expected a smoother process, but it failed to deliver
When I first signed up for the software, I was expecting a fairly straightforward way to set up and start using it. Unfortunately, the onboarding flow turned out to be confusing and slow, which didn’t help my confidence in the product. I followed the standard steps to connect my calling tools and database, but encountered several glitches that froze the interface multiple times. I reached out for telephonic support hoping they would assist efficiently, but the hold times were long and the responses felt quite generic, as if they lacked specific knowledge about my issues. The invoicing and payment processing did work smoothly enough, but honestly that’s the only part that felt reliable. The promised automatic updates didn’t seem to take effect on my machine, so I wasn’t sure if I was running the latest version or missing important fixes. For a product that’s supposed to help remote workflows, it left me stuck instead. I was also hoping the training videos would quickly answer my questions, but they were too basic and didn’t cover the quirks I faced in practice. Overall, it just felt like the product was not ready or designed with user experience as a priority. I expected a more polished software and helpful support when I joined, but what I got instead was frustrating delays and unhelpful answers.