Expected a smoother process but got mixed results
When I first signed up with WFHI, I was hopeful about the onboarding and sales process because I had heard that they streamlined everything well. However, I found myself repeating similar information multiple times during the sign-up and payment process, which was honestly a bit tiring. The waiting times between each stage of onboarding were not very long, but still noticeable enough to slow me down. On the other hand, once I accessed the software, the automatic updates kicked in promptly without requiring me to do anything, which reassured me that the service was keeping things current. The dialer tool worked fine most of the time but occasionally froze during calls, which was frustrating when managing my workflow. The database feature was decent and enabled me to organize contacts efficiently, though it lacked some customization options I was hoping for. Support team was reachable and polite, providing decent explanations but I felt some answers were quite generic. Overall, my expectations were somewhat met but with some irritants along the way. I imagine users valuing smooth communication might find this process less ideal, though others who are okay with minor delays and some repetition might manage fine. It's a fair effort but could certainly improve to avoid those minor hiccups that affect the experience negatively.