Expected a smoother process but found useful parts too
When I first signed up for the training and onboarding, I expected to find everything I needed quite quickly, given the clear marketing and the introductory guide. However, in practice, it was a bit of a mixed experience. On the one hand, locating specific training sections related to the dialer and database features took longer than expected. The software’s dashboard wasn't as intuitive as I had hoped, which meant I had to navigate several menus to reach the right modules. On the other hand, once I did find the materials, they were quite comprehensive and the instructions were clear, which helped me understand the tools well. The telephonic support during this phase was supportive and did offer meaningful guidance, reducing some of my initial frustration. The automatic updates seemed to help improve certain functionalities over time, which was a welcome feature. Invoicing and payment were straightforward at the end, but the delay in activation was slightly annoying. Overall, although the process took longer than I expected and navigating the training wasn’t perfectly easy, I feel the end result was positive, as I gained useful skills to manage my workflow better and the support helped bridge some gaps. The balance between expectations and reality was about even, so I settled on a neutral score.