Expected a smoother one-off setup than what actually happened
I thought the initial onboarding process would be mostly a one-time thing, and then I could just continue with using the software smoothly. The training sessions helped me get started, but there were still parts of the setup that felt incomplete and needed ongoing tweaking across the first couple of weeks. For instance, certain database features required additional configuration after I began using them in real workflow scenarios, which wasn’t something I expected initially. On the other hand, once I got the hang of the calling tools including the dialer, they worked pretty reliably with only occasional glitches that were sorted out with support calls. Telephonic support felt available but sometimes the wait time was longer than anticipated, which made the ongoing fixes a bit frustrating. The automatic updates helped by fixing bugs without me having to do anything manually, which was a welcomed part of the ongoing improvement. So while I expected to mostly finish setup once, the experience ended up being a combination of one-off effort plus steady attention to small fixes and learning. I’m feeling more settled now, but it definitely took longer than I thought it would at first.