Expected a smoother onboarding but it was disappointing
Before signing up, I thought the training and onboarding process would be well structured and easy to follow because that’s what was promised in communications. However, when I began using the training materials, I found them quite disjointed and not matching what I was initially told. The steps jumped around various topics without clear progression, which made it harder to understand how to set up the workflows effectively. I was expecting guided sessions to help master the dialer and database features but found mostly recorded videos with little real-time support. The onboarding itself took longer than anticipated, and the instructions were sometimes vague. I also faced trouble with integrating automatic updates, which were supposed to be seamless. In general, the experience did not align with my expectations because the training did not prepare me well enough to be confident with the software’s features. For someone expecting a hands-on and well paced learning process, this might not suit. It was quite frustrating because I was hoping to get up to speed quickly, but it ended up being a slow and confusing start to using the platform.