Expected a smoother, more logical sales flow
Initially, I expected the pre-purchase sales process to be quite linear, starting with an explanation of the features, then moving on to pricing and payment options, followed by training and onboarding. In reality, the flow felt somewhat mixed. Some steps repeated or overlapped, which made it harder to track progress and understand exactly where I was in the funnel. That said, the salesperson did cover all necessary points thoroughly and was responsive to questions, which I appreciated. The invoicing and sign-up steps were reasonably well-organized yet seemed a bit rushed compared to the earlier stages. So while the sequence of information wasn't as smooth as I'd hoped, the overall guidance was complete enough to make an informed decision eventually. I'd say the experience balanced out, with clear areas for improvement in step-by-step process clarity but with good attention to detail on the content provided.