expected a smoother, logical flow but got a bit mixed-up process
Honestly, I expected the whole sign-up and onboarding process to flow more logically, but it felt like I was jumping between unrelated steps. At first, I thought I would just fill out my details, complete training, and then access the software easily. Instead, it required switching back and forth between databases and dialer configurations without clear instructions why at each step. Sometimes, I was waiting for confirmation of one part before I could proceed, but the lack of clear communication meant I wasn't sure if I was supposed to update something or wait. Training material seemed good but was delivered before I even fully had access to the software features, so some of it felt a bit premature. The telephonic support tried to help, but because the process didn’t seem linear, it was hard for them to guide me properly in one call. While signing up and payments were relatively straightforward, the overall journey was confusing. I thought the steps would line up better, making onboarding a smoother experience rather than a mixed bag of waiting and configuring.