Expected a smoother initial setup but ongoing use is fairly manageable
My experience with WFHI’s sales and onboarding was overall positive though there were some bumps at the start. I expected the setup to be quicker with less initial configuration needed but it took more time than I first thought. The training provided a solid explanation of features but some parts required repeated clarification. On the upside, once the software was running, the day to day use has proven fairly manageable with the automatic updates keeping the system current without manual intervention. The dialer and database tools have integrated well into my routine workflow. Support was available and generally helpful when needed, which made the ongoing use smoother and less stressful than I initially feared. Payment and invoicing steps were clear and efficient with no issues. While my expectations were a bit higher for a swift set-up, I appreciate that the product works well after that, offering a good balance between manual setup effort and ease of daily operation. Overall, it fulfilled most of my needs with just a small reservation about the onboarding speed.