Expected a smoother hand-holding but had to figure out much myself
I expected the sales and pre-purchase process to guide me closely through every detail, but it turns out I had to do a lot of figuring out on my own. There was enough basic information, but many specifics about how the software and training would fit my schedule were not fully explained upfront. I had to piece things together from multiple calls and messages, which sometimes felt inefficient. The waiting times weren’t long, but the lack of a clear roadmap meant more mental effort on my part. I think the process could improve if clearer steps and expectations were communicated right away. Don’t get me wrong, the system is functional and makes sense once you get going, but I expected a better guided experience instead of mostly self-navigation.