Expected a smoother flow but got stuck in loops
I expected the software to streamline access without reruns, but instead, I found myself repeatedly logging in, waiting through delays that piled up the longer I used it. On several occasions, the onboarding process did not feel seamless; it stalled at points, making me wonder if the system was updating or just lagging behind. Although the training modules were helpful in clarifying the steps, the waiting time while switching between sections was frustrating. The dialer sometimes took too long to connect calls, which adds to the overall downtime. Navigating the database also proved slow, and at times, the interface would freeze requiring a restart. The automatic updates did not seem to enhance the current experience significantly, and at times they temporarily locked the software from use, increasing idle time. Telephonic support tried to help, but the hold times were often longer than expected. The sign-up and payment process was straightforward, which I appreciated as one positive aspect of the entire experience. Overall, while there was potential in the offerings, the repetitive waiting and system lag hindered my productivity and lowered my satisfaction.