Expected a smooth start but got quite the struggle
Starting with the training and onboarding, I was hoping for something quite straightforward, especially since I've used similar platforms before. Unfortunately, this experience didn't quite meet my expectations. The training modules felt a bit scattered and less intuitive compared to what I was used to. I found myself frequently referring to help sections and occasionally reaching out to support, which was responsive but still meant delays. On the positive side, the team did try to clarify my doubts where possible, and some parts of the onboarding flowed okay, especially the basic database features. However, what I really missed was a clear, concise walkthrough of the dialer tool and calling functionalities, which were a major part of my workflow. The automatic update feature seemed helpful and the invoicing process worked without a hitch, but overall, the initial learning curve was steeper than I expected. All in all, while some components functioned decently, the onboarding and training didn't feel as polished or user-friendly as other similar software I've encountered before. I think with some streamlining and better structure in tutorials, this could improve a lot in the future, but for now, it left me wishing for more guidance and clarity in the early stages.