Expected a smooth start but found a mixed bag
During the onboarding, I was hoping for a mostly hands-off setup post initial training, but that was not entirely the case. While the first one-off setup steps went quite well, I soon realized that some features required ongoing attention and adjustment, especially the database organization and call setup. The training covered the basics clearly, but the practical application turned out to need continuous revisiting, which was a bit unexpected. I found that the dialer and calling tools worked fine after setup, though tweaks were necessary over time. Overall, the mix of one-time and ongoing setup felt balanced, but I would have preferred clearer communication on what would demand persistent input from me. This balance kept me fairly neutral in experience because parts did work as expected while others slowed my workflow and required extra effort, making this a mixed but not entirely negative process experience.