Expected a smooth setup, got complicated access
Before I started, I expected to be able to log in and immediately start using the software as described on the website. However, when I tried to access the dashboard and dialer tools, I found the navigation confusing and less intuitive than promised. Certain features I assumed would be available right away required additional configurations that were not clearly outlined beforehand. The database integration did not match my expectations either; syncing contacts took longer than anticipated and wasn’t as automated as indicated in the training materials. Because of these disparities, the initial onboarding process felt disjointed and less efficient than I had anticipated from the pre-purchase information. Furthermore, I expected smoother invoicing procedures since I needed clear billing records, but that aspect also needed more clarity. Overall, the software and access did not meet the baseline expectations I had formed before purchasing, which led to my frustration with the whole experience.