Expected a smooth sales process but got mixed signals
I signed up for WFHI expecting the sales and pre-purchase steps to be straightforward because that's what initially drew me in. I imagined a seamless workflow from sign-up through payment, with clear guidance about the software and training options available. However, at one particular moment during the signup process, I was confused because the interface didn’t immediately clarify which payment method was going to be processed first. It left me unsure if my attempt had gone through or if I needed to try again. The confirmation emails also took longer than expected to arrive, leading to a bit of uncertainty about whether I was enrolled properly. Outside of that, things were a bit vague especially around the timeline for accessing the training materials and software features. I felt that I was left guessing at points, which was frustrating given my initial high hopes. I was expecting a more polished onboarding experience that would hold my hand through the formalities without any question marks. Instead, there were those moments of doubt where I wasn’t sure exactly what was happening next or how long it would take to get fully set up, which dampened my enthusiasm.