Expected a smooth sales flow but the daily use had ups and downs
Initially, the sales and pre-purchase process started quite well. The sign-up was straightforward, and the introductory training promised a smooth journey with all features working flawlessly. But as days went by and I started using the software daily, the experience wasn’t as seamless as I thought it would be. Some features like the database updates were reliable, keeping everything organized, but the calling tools sometimes lagged, breaking the flow during busy hours. Automatic updates arrived regularly, which was good to keep everything current, but at times these updates introduced minor glitches leading to some unexpected hiccups. The invoicing process was mostly smooth but occasionally required multiple follow-ups with support to clarify details. I expected a consistent experience throughout, but what I got was a mix of solid functionality and occasional annoyances. The support team was helpful enough when contacted, which softened the impact of these issues. So while the sales journey started out promising, the everyday usage highlighted areas where the software could improve for a more reliable ongoing experience.