Expected a smooth flow, got a more confusing process
When I first approached WFHI for their software and training, I expected a well-structured and logical sequence of steps to sign up and start using their services. Usually, I anticipate that sign-up comes first, followed by clear training, then access to software and finally billing. However, here it felt like the invoicing and payment communications happened before I fully understood the software capabilities or completed the training. This made everything feel rushed and somewhat confusing. Also, I expected to have access to the full calling tools and database early on to test them properly, but some features were delayed or unclear in availability. On the positive side, the support attempts were cordial and tried to clarify doubts, which I admit was a relief. It seems like the process needs better sequencing to meet the natural expectations of new users who want to understand the product before committing financially.