Expected a smooth flow but got some mixed steps
When I first checked out the sales and pre-purchase process, I thought it would be pretty straightforward and linear, like sign up, then training, then use the tools. But in reality, some steps felt out of order or not very connected. For example, the sign-up was simple, yet I got trained on some advanced features before really mastering the basic setup, which confused me. The invoicing and payment part was clear and timely, so that was one positive I can mention. Coming back to the sequence, I also felt that the database and dialer details appeared a bit late in the process when I wished they’d been introduced earlier to help with practical understanding. It’s not a big deal but impacted how smoothly I adapted to the system. Still, considering the overall package and the quality of onboarding, I’m mostly satisfied and would say the experience met my expectations for the most part, just with some avoidable hiccups in the order of things.