Expected a smooth flow but got a mixed bag
I had some clear ideas about how the sign-up and onboarding process would go, honestly. I was hoping each step would be quite logical, with training lined up neatly after the software setup, and maybe a quick glance at the calling tools before diving in fully. What actually happened was a mixed experience. Some parts did seem well organized — like the database feature setup felt straightforward enough when I reached that stage. But other parts felt a bit jumbled. For example, I had to jump between invoicing and the dialer setup multiple times, which felt a little inefficient. The automatic updates are nice but they arrived at moments when I wasn’t best prepared, so it interrupted my flow. Telephonic support was mostly reachable but not always instantly, which sometimes made me wait awkwardly. Overall, I can see that they’ve tried to make the steps sensible but the real experience feels uneven. Not a disaster by any means, but I definitely found myself wishing the sequence was a bit smoother without those unexpected shifts mid-onboarding. Still, I’m hanging in and hoping things align better as I continue. Could be better organised though, for sure.