Expected a simple setup but got thorough support throughout
Going into the onboarding and training, I anticipated a fairly basic introduction with minimal hand-holding. However, the team was consistently responsive whenever I had questions, which I hadn’t fully expected. This was valuable because some aspects of the software and the dialer needed clarification that wasn’t entirely obvious from the manuals. The training materials were well-organized, but having the option to call support and get clear responses made a real difference in how quickly I adapted. I was careful to note that although the people were responsive, sometimes the wait times to get through on the phone were longer than I hoped for. Still, balancing that against the quality of the answers I received, the experience felt positive overall. The onboarding flow felt reasonably streamlined, making the first steps easy, and the invoicing and payment processes were clear. While I initially expected a more hands-off approach, the extra support helped me get going without frustration, making the learning curve less steep than I thought it might be.