Expected a seamless start, mostly got that but with a hiccup
My training and onboarding experience with WFHI was mostly positive, though it did have its rough patches. Initially, the step-by-step progression through the training sessions was clear and manageable, and I appreciated how the software allowed me to access all the modules easily. But then, during the database feature setup, I encountered some confusion with the labeling which caused me to pause. I reached out to support via phone, and they were attentive and polite, though the issue took a little longer to resolve than I hoped. The automatic updates happened without much disruption, which was great. Overall, what I got was close to what I expected—a guided process with helpful tools—but it wasn’t without bumps. I'd say they handled things well once I informed them, but a bit more proactive guidance during setup would have made a better first impression.