Expected a seamless process but support steps were quite disorganized
When I initially contacted the telephonic support for help with WFHI's software, I expected a clear, step-by-step guidance to get me through setup and using the dialer properly. Instead, the person on the other end seemed to jump around between different topics, giving suggestions that weren’t in order and made it confusing to follow. For example, I was told to update the database feature before even installing the software fully, which didn’t make sense. Later, the advice on how to manage the calling tools came before I'd even logged into the dashboard properly. This back and forth made me feel like the process was more complicated than it had to be. I had also anticipated quicker responses during the onboarding flow and less waiting for telephonic support but both were slower than expected. On top of that, the invoicing and payment process had unclear instructions which added to the frustration. All in all, the support experience did not match up to my expectations especially given the importance of a smooth sequence in setting up software for remote workflows.