Expected a ready setup but had to figure out everything myself
When I first looked at the WFHI software, I thought it would come with clear guidance and simple steps to get everything running quickly. However, what I received was far from that. The sales and pre-purchase information left a lot unclear. The onboarding documentation was basic, meaning I had to work out most of the setup on my own without helpful pointers. The calling tools and dialer either behaved inconsistently or didn't connect well initially, and I lost hours troubleshooting rather than focusing on actual work. The database feature did show potential, but the lack of detailed instructions slowed progress significantly. Automatic updates seemed to disrupt some configurations without explaining the changes clearly. I was expecting telephonic support to be a real help but found that the response was slow and often generic, not addressing the problems effectively. Also, the sign-up, invoicing, and payment process was not as straightforward as promised in sales materials. I don't think this software delivered the value or ease of use that was advertised, and the time investment I had to make was frustrating.