Expected a quicker start, but the process dragged on
My expectation was that I would be able to get up and running with the WFHI software fairly quickly after signing up, given the descriptions provided. However, the actual onboarding process was much slower than anticipated. Although the invoicing and payments were handled without incident, completing the training and familiarizing myself with the calling tools took considerably more time. The database integration did not feel seamless as I had hoped, requiring additional manual setup. The automatic updates, while helpful in principle, interrupted my workflow on a few occasions, which was frustrating. Telephonic support was somewhat helpful but response times were longer than expected, which added to delays in resolving basic issues. I had anticipated a more efficient and fluid start based on promotional materials, but in reality, it felt cumbersome. This extended setup period made me question how suitable the platform is for users who need to move quickly. I acknowledge the invoicing process was handled well, which was a positive point, but overall the onboarding experience did not meet my initial expectations and felt unnecessarily prolonged.