Expected a quicker start but progress was slower
I had expected to get fully started with the software faster than it actually happened. From the initial sign-up to being able to use the calling tools and dialer effectively, it took longer than I had hoped. The onboarding process, while detailed, seemed to involve a lot more steps and explanations than anticipated, especially since I was eager to get going quickly. The training sessions were somewhat useful, but the gap between signing up and actually having productive workflow ready was bigger. Sometimes the database integration wasn’t straightforward, which slowed down the process even further. I didn’t encounter major issues with billing or payments, which was fine, but in terms of overall time investment needed to get everything running smoothly, it felt more drawn out than expected. I guess I thought things would be more plug-and-play, but there was quite a bit of setup and adjustment before I could start using the system consistently. So in terms of expectations versus reality, the pace was definitely slower than I initially imagined.