Expected a quicker start, but got a slower one
Based on what I had used before, I expected the onboarding and training with this software to be more efficient. The previous software had more interactive tutorials, which made getting started faster. Here, the self-paced videos did cover the basics adequately, but the pace felt uneven and I often had to replay sections to understand how the dialer and database tools fit together. At least the automatic updates feature worked smoothly in the background, keeping me informed without interrupting. The telephonic support was reachable but sometimes the process of getting my specific questions answered felt drawn out compared to other platforms. I appreciated that the invoicing and payment steps were clear and straightforward; this part of the process was actually better than what I had experienced elsewhere. Still, the training section took longer than expected which affected my progress in setting up workflows. The onboarding flow in general was well-structured but could use more real-time demonstrations to speed learning. In sum, it was not a poor experience, but it didn’t live up to the more polished onboarding I was used to before.