Expected a quick start, got lots of waiting
I thought the training and onboarding would be swift and more engaging, but it felt like I was stuck in the same loops again and again. The lessons repeated several points, which made me a bit impatient. Also, I had to wait for some time before I could get telephonic support to clarify a few questions about database integration. The dialer setup took longer than expected because of unclear instructions. Despite these drawbacks, the payment and invoicing process worked fine, and the software updates happened automatically without causing disruptions during work. I was a little hopeful the calling tools would be easier to grasp but ended up spending more time than I wanted getting familiar with them. So while some parts of the experience were okay, I expected a faster progression and less repetition. I am still mildly enthusiastic to see if things will improve with more use, but the onboarding phase did not quite meet my expectations.