Expected a quick start but it took a bit longer
When I signed up for the WFHI software, I was honestly expecting to be fully operational within a couple of days based on what was outlined in their literature. The sign-up and invoicing were straightforward enough, and the first few training modules were clear, so I thought I'd be up and running quickly. However, the onboarding flow was somewhat more drawn out than I anticipated. It took a solid week of troubleshooting and familiarizing myself with the dialer and calling tools to feel comfortable with the setup. The automatic updates helped, but some changes were a little confusing at first and slowed me down. Fortunately, telephonic support was reachable when I needed assistance, though sometimes the explanations needed a bit of patience to get through. Over time, I appreciated how the database feature integrated with my workflow, which made managing contacts smoother. Overall, while the initial start-up phase was slower than I wanted, the software and training delivered good value once I got past those initial hurdles. I just wish the onboarding sequence was a bit more streamlined to avoid that initial weariness I felt.