Expected a quick setup but ongoing tweaks were also needed
Initially, I thought the training and onboarding would be mostly one-off, where I’d quickly get up to speed and then keep doing the same thing. While the setup was mostly completed during initial sessions, I realized that continuously adapting to the evolving features and database requirements demanded ongoing learning. The dialer and calling tools needed occasional reconfiguration as I expanded the scope of my workflows. Support was helpful throughout, balancing the immediate setup with later adjustments. The automatic updates brought improvements that sometimes required me to revisit training materials. This blend of one-time and continual learning matched my expectations better than a purely static system, allowing me to improve efficiency over time but needing more ongoing attention than I first thought.