Expected a more streamlined sales process
Before starting, I thought the sales and pre-purchase steps would follow a clear logical path for setup. But the actual experience layered onboarding, payment, and software access in a somewhat confusing sequence. For example, invoicing was triggered before I had fully completed the training modules, which caused some anxiety over whether I was ready. The sign-up process was smooth enough, and support was friendly, but the order of steps sometimes clashed with my workflow expectations. On the other hand, once I got past those initial hiccups, the dialer and database features aligned well with the software’s automatic updates and ongoing maintenance practices. So while I had hoped for more straightforward sequencing, the end result still met most of the needs I had in mind.