Expected a more ongoing support, got mostly initial help
My expectations were that support and communication would continue steadily after the initial setup phase, but what I found was more focused on one-off interactions. The sign-up and onboarding processes were clear and organized, with easy-to-follow instructions and timely invoicing. However, once I started using the software regularly, the support seemed less proactive. Calls to telephonic support tended to resolve immediate concerns, but I didn’t notice much in the way of ongoing guidance or follow-up to help optimize my use of the dialer and database tools. Automatic updates were helpful, though they sometimes required me to re-familiarize myself with new interface layouts, which could have been smoother with ongoing support. I appreciate that the billing and payment process remained consistent, but overall the assistance beyond the setup felt limited compared to what I anticipated. In retrospect, I expected a bit more continued partnership during daily operations rather than just the initial focus, so that’s the trade-off I encountered here.