Expected a more logical sequence in onboarding steps than what was delivered
I went into the training and onboarding expecting a carefully crafted sequence that would build my skills and familiarity gradually. That turned out to be only partially true. While many of the steps were in a sensible order, some modules seemed disconnected or placed oddly in relation to others, which threw off my flow. I appreciated how the software itself was accompanied by clear instructions, especially the database setup and the dialing tools, which made these features easy to adopt. However, the jump between learning about invoicing and then suddenly moving to telephonic support felt a bit jarring. It might have been smoother if the sequence followed more practically aligned phases. Despite this, I found the overall onboarding experience supportive, and the trainers responsive when I had queries. My minor reservation lies mainly in the layout of the training path, which could be streamlined for better retention. Still, I acknowledge the efforts to cover the right material, and I believe with a bit of adjustment, the order could better serve new users.