Expected a more logical sequence, but overall decent
I started the training and onboarding with clear expectations that the steps would flow logically from introduction to practical application. Most of the process did follow a sensible order, which helped me gradually understand how to use the WFHI software and calling tools. However, I found one particular step confusing — the moment when the database setup was introduced felt a bit abrupt and could have been timed better within the sequence. Aside from that, the onboarding was smooth and included useful training videos alongside interactive elements. The automatic updates didn't interrupt progress, which was a relief. While I appreciated the telephonic support accessible during onboarding, I wish the call scheduling feature had been explained more clearly early on. Overall, the experience aligned well with what I hoped for, though that small glitch with the sequence of database setup did affect the flow. I would likely recommend this onboarding system with a note to refine the step order for future users.